Automated
Email Categorization
Is your inbox overflowing & cluttered?
If dozens of emails arrive daily at info@, support@, or kontakt@, your employees spend a lot of time reading, forwarding, and organizing them.
Typical Challenges:
Important emails are not processed immediately.
Responsibilities must be added manually.
One person must manage the inbox daily, and organizing deputies is time-consuming.
We offer a value-adding, AI-powered email sorting solution. Its manageable project scope makes it ideal as an entry project for AI implementation in your company.
Through our Customization & Extension program, systems can be easily adapted and the AI retrained if new requirements arise.
Our Solution:
AI-based email sorting
Prioritization by urgency
Urgent matters (e.g., complaints, disruptions) are automatically detected.
They are visually highlighted – e.g., with colored categories in Outlook.
Automatic assignment to users or teams
Emails go directly to the responsible person or the correct team.
No internal detours, no manual forwarding.
Automatic categorization by concern
Emails are analyzed by content and assigned thematically.
If desired, direct tagging with Outlook categories is performed.
- Result: A structured, searchable inbox.
Requirements:
-
An Outlook 365 inbox is required for assigning Outlook categories.
- Inboxes from other providers can also be sorted, with the exception of this one functionality!
CWO – Our Philosophy
Customer-Specific Training
You don’t have to adapt; CWO adapts to you. We design and train CWO as needed for your existing processes.
Document-To-Order
Start your AI project now
Our solution is quickly implementable, easy to understand, and provides immediate, noticeable relief. Perfect for getting started with the automation and digitization of your communication processes.
👉 Contact us to arrange a demo or a non-binding initial consultation!
Maximilian Jaesch
Lead Developer & Usability Engineer